Sony FR7 Cinema Line Full-Frame PTZ Robotic Camera (With Lens)
Model: ILMEFR7K
About: Sony FR7 Cinema Line Full-Frame PTZ Robotic Camera (With Lens)
The Sony Cinema Line FR7 is an E-mount interchangeable lens camera with a full-frame image sensor and built-in pan/tilt/zoom (PTZ) functionality. Its unique combination of versatile remote control, shallow depth of field and smooth motion control can be used to emphasize subjects opens up a new world of creative possibilities.
- World’s first camera to combine lens interchangeability, full-frame imager and pan/tilt/zoom.
- Remotely controlled pan/tilt/zoom mechanism with up to 100 camera presets
- Compatible with 70 E-mount lenses ranging from 12mm to 1200mm including power zoom models
- Full-frame Exmor R backside illuminated CMOS sensor
- High sensitivity up to ISO 409,600 and 15+ stop dynamic range
- Fast Hybrid AF with 627 focal plane phase-detection points and Real-time Eye AF tracking
- Up to 10-bit 4:2:2 QFHD 4K 120p, DCI 4K 60p and FHD 240p
- Custom and Cine EI mode shooting modes to match creative workflows
- Remotely controllable continuously variable electronic ND filter (1/4 to 1/128)
- Professional connectivity – up to 12G SDI, HDMI A, XLR input, TC, GENLOCK
- RTSP / NDI|HX / SRT IP streaming
World’s first Full-frame interchangeable lens camera with pan/tilt/zoom (PTZ) functionality
ILME-FR7 is the world’s first camera to combine lens interchangeability, a full-frame image sensor, and pan/tilt/zoom (PTZ) functionality. The camera features a back-illuminated Exmor R image sensor with 10.3 effective MP and BIONZ XR processor for superb image quality. Compatibility with Sony’s extensive E-mount lens lineup work with remote pan/tilt/zoom control to break through location and space limitations for unprecedented creative potential. It also offers the cinematic look and operability that have made Sony digital cinema cameras leaders in the field, plus versatile connectivity and efficient multi camera workflow support.
Remotely controlled pan/tilt/zoom mechanism with up to 100 camera presets.
With its integrated remotely controllable pan/tilt mechanism, ILME-FR7 can be mounted on a tripod, on a ceiling, or in other locations that provide limited access so that subjects can be unobtrusively followed and recorded from unique viewpoints. Pan and tilt speed can be continuously varied from 0.02 degrees/sec to 60 degrees/sec, supporting a wide range of precise camera movements. The pan angle range is from -170° to +170°, and the tilt angle range is from -30° to +195° when used in upright orientation, or from -210° to +15° inverted. FR7 is also compatible with Sony’s RM-IP500 remote controller for multi-camera production, further expanding creative potential. A single RM-IP500 unit can remotely control up to 100 FR7 cameras (10 groups of 10 cameras).
Compatible with 70 E-mount lenses ranging from 12mm to 1200mm including power zoom models
The ILME-FR7 features Sony’s E-mount and can be used with all E-mount lenses, including the superlative G Master series with stunning resolution and world-class bokeh. A choice of focal lengths ranging from 12 mm to 1200 mm gives users comprehensive creative control. Power zoom models can be controlled remotely and provide unique framing flexibility.
Web App for control by tablet or PC via web browser or with RM-IP500 for precise joystick control.
With a new dedicated web application built in, pan, tilt, zoom, focus, record, playback, and all camera settings can be controlled from a tablet or computer web browser. This provides easy, versatile remote control for situations where the camera is mounted on a ceiling or other hard-to-access location. The FR7 be used with Sony’s high-performance RM-IP500 remote controller providing precise joystick-controlled pan, tilt, and zoom operation. Speed adjustment knobs allow pan, tilt, zoom, focus, speed adjustment to match the subject and application. Zoom can be controlled either via the joystick or a seesaw lever, to match operator needs.
High sensitivity up to ISO 409,600 and 15+ stop dynamic range, selectable 800 or 12800 base ISO
In order to take full advantage of the imager’s high sensitivity, the FR7 has a Base Sensitivity setting that allows ISO to be expanded up to 409600 when shooting in low light. In Cine EI mode, base sensitivity can be set to either ISO 800 or ISO 12800 to match lighting conditions, making it possible to minimize noise while maintaining a consistent look. Furthermore, a wide 15+ stop dynamic range prevents blown highlights and blocked shadows.
In camera Slow & Quick motion from 1 fps up to 120 fps 4K (QFHD) / 240 fps FHD
The ILME-FR7 allows internal slow-motion capture at QFHD resolution and a high 120 fps frame rate. Smooth 5x slow motion affords extensive creative possibilities. 120 fps footage can be recorded at the camera’s highest quality XAVC-I 4:2:2 10-bit Class 300. Full HD can be recorded at 240 fps allowing 10x slow motion (24p recording).
Fast Hybrid AF w/ 627 phase-detection AF points and Real time Eye-AF
Fast Hybrid AF locks onto the subject quickly and tracks tenaciously. With 627 selectable phase-detection AF points that cover almost the entire image area (approx. 94% vertical and 95% horizontal). The camera’s BIONZ XR engine can process a huge volume of subject data in real time for precise, high-density focus analysis. Fast Hybrid AF and pan/tilt/zoom functionality combine to focus on even fast-moving subjects precisely and smoothly over a wide area, even when a shallow depth of field is used. The advanced real-time processing realizes unprecedented detection performance for pinpoint eye focus even when subjects are looking down or up at steep angles, allowing the operator to concentrate fully on composing the best shot. This high-performance AF is available when shooting 4K 120p movies too. Touch Tracking can be used to initiate Real-time Tracking on the desired subject when using the FR7 web application, with Real-time Eye AF if an eye is detected.
Remotely controllable continuously variable electronic ND filter (1/4 to 1/128)
Sony’s built-in electronically controlled ND filter allows seamless ND adjustment from 1/4 to 1/128 so that exposure can be varied while keeping the aperture constant for consistent depth of field. Variable ND in auto, perfectly exposes images without affecting the depth of field, shutter angle or ISO, letting you achieve perfect exposure even during changing lighting conditions. Remote control is also possible, allowing exposure control at a distance from the camera.
Custom and Cine EI mode shooting modes to match creative workflows
ILME-FR7 provides Custom and Cine EI modes that can be used to match camera operation to the user’s workflow while maintaining consistency with other Cinema Line cameras. Custom mode allows the final look to be created in-camera, reducing the need for post-production. A number of preset scene files that determine the final look are provided, including S-Cinetone. Cine EI mode is ideal for post-production, allowing the use of Sony’s original S-Log3 gamma curve as well as the wide S-Gamut3 and S-Gamut3.Cine color spaces.
Professional connectivity – up to 12G SDI, HDMI A, XLR input, TC, GENLOCK
The ILME-FR7 provides professional connectivity with a comprehensive selection of inputs and outputs that facilitate video output, IP streaming, power supply, and synchronization with other devices. HDMI Type A and SDI connectors are provided for video output. The HDMI output can be used for real-time monitoring with status info while the SDI output delivers a RAW signal to an external recording device. Camera control, video and audio transfer, and power supply can also be carried out via a single LAN cable, greatly simplifying cabling requirements.
4:2:2 10-bit10 XAVC-I (Intra), XAVC-L (Long GOP) and 16-bit RAW output1
The FR7 is capable of 4K internal recording, encoding 10-bit depth and 4:2:2 color sampling with either Full-HD Long-GOP or 4K All Intra compression. This makes it possible to push your color grades further, stretching video out for ultimate HDR realism while still retaining natural gradation, for true editing freedom.
S-Cinetone for rich cinematic look inspired by VENICE colorimetry
The inclusion of Sony's acclaimed S-Cinetone look, allows beautiful images to be achieved directly in-camera. S-Cinetone is optimized for natural skin tones and mid-range colors, with gentle highlight roll-off, for impressive subject depiction and camera-matching and powerful post-production possibilities.
Picture Profiles incl. HLG, S-Log3 w/ S-Gamut3, S-Gamut3.Cine
An HLG (Hybrid Log-Gamma) HDR picture profile, complete with the wide-gamut BT.2020 color space, can be used for direct HDR (HLG) playback on compatible TVs. S-Log3 gamma curves are available, with S-Log3 designed for better reproduction of gradations from shadows to the mid-grey range (18% grey), enabling a dynamic range of up to 15+ stops2. Two color gamut settings (S- Gamut3, and S-Gamut3.Cine) make it easy to match the colors of footage shot with Sony's Cinema Line Cameras.
Breathing Compensation suppresses unintended image shifts
With Breathing Compensation, creative focusing is possible while suppressing unwanted shifts in the angle of view. When using compatible lenses, the angle of view is automatically kept consistent even when focusing, making it possible to achieve smooth and dramatic focusing effects.
Remote/multi camera shooting opens up a new world of expression
With its integrated remotely controllable pan/tilt mechanism FR7 can be mounted on a tripod, on a ceiling, or in other locations so that subjects can be unobtrusively followed and recorded from unique viewpoints. With Sony’s optional RM-IP500 remote controller a small crew can shoot with multi-camera setup, further expanding creative potential. A single RM-IP500 can remotely control up to 100 FR7 cameras (10 groups of 10 cameras).
Up to 100 programmable quick access preset positions
The supplied infrared remote controller, dedicated FR7 Web App, and optional RM-IP500 remote controller allow up to 100 camera position presets to be memorized. Presets include camera direction, zoom, and focus, and can be recalled at the touch of a button.
12G SDI BNC output/ HDMI type A video output
It is possible to output video as a 12G, 6G, 3G, or HD-SDI signal, and the camera can also output in RAW format when the appropriate setting is made. There’s also the option of either a clean HDMI output, for external recording, or overlaid with status and settings for monitoring
Optical output connector
An optional SFP+ module can be used to convert the camera's SDI output to optical format for low-loss transfer over long distances.
XLR 5-pin 2 Channel audio input
This connector receives the output from an external microphone or audio device. Audio CH-1 and CH-2 are received via a single 5-pin connector.
Professional connectivity with TC input, GENLOCK and Option connectors
To support professional synchronization, BNC connectors for Timecode input and GENLOCK are provided as well as an OPTION connector to coordinate tally light signals with an external device.
RTSP / NDI|HX / SRT IP streaming
RTSP streaming allows the video output from one camera to be simultaneously distributed to up to five viewers. SRT enables high-quality, low-latency video transfer even in unstable network conditions. NDI|HX enables a network connection to NDI compatible devices such as switchers and media servers, supporting efficient live video production using Internet protocols.
Tally lights facilitate multi-camera operation
In a multi-camera shoot, tally lights indicate which camera is currently in use, helping to facilitate smooth operation. A red tally light can indicate the current on-air camera while a green tally light can indicate a camera in preview, ready to be switched on-air next.
Dual card slots, both compatible with SD and CFexpress Type A
A rare feature in a PTZ camera, the FR7 features dual media slots that support CFexpress Type A and SDXC memory cards. Slots A and B both support CFexpress Type A memory cards as well as UHS-II/UHS-I memory cards for fast transfer of large volumes of data. The ability to record exposure settings and other metadata with high-quality XAVC-I footage makes the FR7 an excellent choice for a wide variety of video production applications
Dedicated ceiling mount bracket CIB-PCM
The FR7 is compatible with the CIB-PCM1 accessory ceiling mount bracket (sold separately) for easy overhead setup. The “Ceiling” option in the Web App flips the control directions, for natural operation even with the camera mounted upside down.
Specifications
- Camera
- Lens Mount - E-mount
- Imaging Device (Type) - 35mm full frame (35.6 x 23.8 mm), Exmor R CMOS sensor
- Number of pixels (total) - Approx. 12.9 megapixels
- Number of pixels (effective) - Approx. 10.3 megapixels
- Built-in Optical Filters - Clear, linear variable ND(1/4ND to 1/128ND)
- ISO Sensitivity - ISO 800/12800 (Cine EI mode, D55 Light source)
- Focus
- Type - Fast Hybrid AF (phase-detection AF / contrast-detection AF)
- Focus Point - 627 points
- Focus Area - Wide / Zone / Flexible Spot
- Other Focus Features
- Eye AF (Human)
- AF Subj. Shift Sensitivity
- AF Transition Speed
- Face detection (Face/Eye Priority, Face/Eye Only AF )
- Real-time Tracking AF
- Output Format
- SDI - 4096 x 2160 / 59.94p, 50p, 29.97p, 25p, 24p, 23.98p, 3840 x 2160 / 59.94p, 50p, 29.97p, 25p, 23.98p, 1920 x 1080 / 59.94p, 50p, 59.94i, 50i, 29.97p, 25p, 24p, 23.98p, 29.97PsF, 25PsF
- HDMI - 4096 x 2160 / 59.94p, 50p, 29.97p, 25p, 24p, 23.98p, 3840 x 2160 / 59.94p, 50p, 29.97p, 25p, 23.98p, 1920 x 1080 / 59.94p, 50p, 59.94i, 50i, 29.97p, 25p, 24p, 23.98p, 720 x 480 / 59.94p, 720 x 576 / 50p
- Clear Image Zoom - QFHD/4K: 1.5x, HD: 2x
- Shutter Speed - 64 frame to 1/8000 sec
- Slow and Quick Motion Function
- XAVC-I
- 4096 x 2160
- 1 to 60 frames (59.94/50/29.97/25/24/23.98)
- XAVC-I/L
- 3840 x 2160
- 1 to 60, 100, 120 frames (59.94/50/29.97/25/23.98)
- 1920 x 1080
- 1 to 60, 100, 120, 150, 180, 200, 240 frames (59.94/50/29.97/25/23.98)
- XAVC-I
- White Balance - Preset, Memory A(2000K-15000K)/ATW
- Gain - -3 to 30 dB (every 1dB), AGC
- Gamma Curve
- SDR Mode :S-Cinetone, Standard, Still, ITU709
- HDR mode : HLG_Live, HLG_Natural
- Latitude - 15+ stop
- Pan-Tilt Section
- Pan/Tilt Angle
- Pan: -170 deg. ~170 deg.
- Tilt: -30 deg. ~195 deg.
- Pan/Tilt Speed
- Pan: 0.02 deg. to 60 deg./s
- Tilt: 0.02 deg. to 60 deg./s
- Quietness - NC35 or less
- Preset Position - 100
- Pan/Tilt Angle
- Input/Output
- Audio Input
- XLR-type 5-pin (female) (x1), line/mic/mic +48 V selectable
- Mic Reference: -30 to -80 dBu
- XLR-type 5-pin (female) (x1), line/mic/mic +48 V selectable
- SDI Output - BNC (x1), 12G-SDI, 6G-SDI, 3G-SDI(Level A/B), HD-SDI
- HDMI Output - Type-A connector(x1)
- Genlock Input BNC (x1), 1.0 Vp-p, 75 Ω
- Optical Output SFP+ compliant video is same as SDI, video output only
- DC Input - DC jack(x1)
- Network - RJ-45(LAN) (x1), 1000BASE-T
- Remote Control - RJ-45(OPTION) (x1), Red Tally IO/Green Tally IO
- IR Remote Control - Yes
- TC Input/TC Output - BNC (x1), TC IN only
- Audio Input
- Network/IP Streaming
- Protocols
- IPv6 - TCP, UDP, ICMPv6, HTTP, HTTPS, DHCPv6, DNS, mDNS, RTP/RTCP, RTSP, SRT, FTP, FTPS
- IPv4 - TCP, UDP, ARP, ICMP, HTTP, HTTPS, DHCP, DNS, mDNS, RTP/RTCP, RTSP, VISCA over IP, SRT, NDI|HX, FTP, FTPS
- IP Stream
- Video Resolution 4096 x 2160, 3840 x 2160, 2048 x 1080, 1920 x 1080, 1280 x 720, 640 x 360
- Compression Format
- H.264: High/Main/Baseline Profile
- H.265: Main/Main10 Profile
- Maximum Frame Rate
- H.264: 59.94fps
- H.265: 59.94fps
- Bitrate Control Mode - CBR/VBR
- Range of Bitrate Setting - 512 Kbps~80 Mbps
- NDI/HX capability Yes (need to attach a license)
- Protocols
- Web App
- Supported Operation Systems
- Windows - Windows 10 or later
- Mac macOS - 10.15 or later
- iPad iPadOS - 15 or later
- Android Android - 12 or later
- Supported Web Browsers
- Windows - Google Chrome
- Mac - Google Chrome、Safari
- iPad - Google Chrome、Safari
- Android - Google Chrome
- Supported Operation Systems
- Media Type - CFexpress Type A / SD card (x2)
- General
- Ceiling Mount - Yes (with Ceiling Bracket option)
- Tally Lamp - Left(x1)/Right(x1), Red/Green
- Recording Format (Video)
- XAVC Intra
- XAVC-I DCI4K 59.94p mode:VBR, MAX bit rate 600 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 50p mode:VBR, MAX bit rate 500 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 29.97p mode:VBR, MAX bit rate 300 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 25p mode:VBR, MAX bit rate 250 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 24p mode:VBR, MAX bit rate 240 Mbps, MPEG-4 AVC/H.264
- XAVC-I DCI4K 23.98p mode:VBR, MAX bit rate 240 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 59.94p mode:VBR, MAX bit rate 600 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 50p mode:VBR, MAX bit rate 500 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 29.97p mode:VBR, MAX bit rate 300 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 25p mode:VBR, MAX bit rate 250 Mbps, MPEG-4 AVC/H.264
- XAVC-I QFHD 23.98p mode:VBR, MAX bit rate 240 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 59.94p mode:CBG, MAX bit rate 222 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 50p mode:CBG, MAX bit rate 223 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 29.97p mode:CBG, MAX bit rate 111 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 25p mode:CBG, MAX bit rate 112 Mbps, MPEG-4 AVC/H.264
- XAVC-I HD 23.98p mode:CBG, MAX bit rate 89 Mbps, MPEG-4 AVC/H.264
- XAVC Long
- XAVC-L QFHD 29.97p/25p/23.98p mode:VBR, MAX bit rate 100 Mbps, MPEG-4 H.264/AVC
- XAVC-L QFHD 59.94p/50p mode:VBR, MAX bit rate 150 Mbps, MPEG-4 H.264/AVC
- XAVC-L HD 29.97p/25p/23.98p/59.94p/50p mode:VBR, MAX bit rate 50 Mbps, MPEG-4 H.264/AVC
- XAVC-L HD 29.97p/25p/23.98p/59.94p/50p mode:VBR, MAX bit rate 35 Mbps, MPEG-4 H.264/AVC
- XAVC Intra
- Recording Format (Audio) LPCM 24 bits, 48 kHz, 4 channels
- Recording Frame Rate
- XAVC Intra
- XAVC-I DCI4K mode:4096 x 2160/59.94p, 50p, 29.97p, 23.98p, 25p, 24p
- XAVC-I QFHD mode:3840 x 2160/59.94p, 50P, 29.97p, 23.98p, 25p
- XAVC-I HD mode:1920 x 1080/59.94p, 50p, 29.97p, 23.98p, 25p
- XAVC Long
- XAVC-L QFHD mode:3840 x 2160/59.94p, 50p, 29.97p, 23.98p, 25p
- XAVC-L HD 50 mode:1920 x 1080/59.94p, 50p, 29.97p, 23.98p, 25p
- XAVC-L HD 35 mode:1920 x 1080/59.94p, 50p, 29.97p, 23.98p, 25p
- XAVC Intra
- Recording/Playback Time
- XAVC Intra
- XAVC-I DCI4K/QFHD 59.94p
- When using CEA-G160T (160 GB): Approx. 30 minutes
- When using CEA-G80T (80 GB): Approx. 15 minutes
- XAVC-I DCI4K/QFHD 50p
- When using CEA-G160T (160 GB): Approx. 36 minutes
- When using CEA-G80T (80 GB): Approx. 17 minutes
- XAVC-I DCI4K/QFHD 29.97p
- When using CEA-G160T (160 GB): Approx. 60 minutes
- When using CEA-G80T (80 GB): Approx. 29 minutes
- XAVC-I DCI4K/QFHD 25p
- When using CEA-G160T (160 GB): Approx. 71 minutes
- When using CEA-G80T (80 GB): Approx. 35 minutes
- XAVC-I DCI4K 24p
- When using CEA-G160T (160 GB): Approx. 74 minutes
- When using CEA-G80T (80 GB): Approx. 36 minutes
- XAVC-I DCI4K/QFHD 23.98p
- When using CEA-G160T (160 GB): Approx. 74 minutes
- When using CEA-G80T (80 GB): Approx. 36 minutes
- XAVC-I HD 59.94p
- When using CEA-G160T (160 GB): Approx. 78 minutes
- When using CEA-G80T (80 GB): Approx. 38 minutes
- XAVC-I HD 50p
- When using CEA-G160T (160 GB): Approx. 78 minutes
- When using CEA-G80T (80 GB): Approx. 38 minutes
- XAVC-I HD 29.97p
- When using CEA-G160T (160 GB): Approx. 150 minutes
- When using CEA-G80T (80 GB): Approx. 74 minutes
- XAVC-I HD 25p
- When using CEA-G160T (160 GB): Approx. 150 minutes
- When using CEA-G80T (80 GB): Approx. 74 minutes
- XAVC-I HD 23.98p
- When using CEA-G160T (160 GB): Approx. 185 minutes
- When using CEA-G80T (80 GB): Approx. 91 minutes
- XAVC-I DCI4K/QFHD 59.94p
- XAVC Long
- XAVC-L QFHD 29.97p/25p/23.98p
- When using CEA-G160T (160 GB): Approx. 170 minutes
- When using CEA-G80T (80 GB): Approx. 86 minutes
- XAVC-L QFHD 59.94p/50p
- When using CEA-G160T (160 GB): Approx. 115 minutes
- When using CEA-G80T (80 GB): Approx. 57 minutes
- XAVC-L HD 50 /29.97p/25p/23.98p/59.94p/50p
- When using CEA-G160T (160 GB): Approx. 320 minutes
- When using CEA-G80T (80 GB): Approx. 155 minutes
- XAVC-L HD 35 29.97p/25p/23.98p/59.94p/50p
- When using CEA-G160T (160 GB): Approx. 430 minutes
- When using CEA-G80T (80 GB): Approx. 210 minutes
- XAVC-L QFHD 29.97p/25p/23.98p
- XAVC Intra
- Recording Format (Proxy Audio) - XAVC Proxy: AAC-LC, 128 kbps, 2 channels
- Recording Format (Proxy Video) - XAVC Proxy: AVC/H.264 High Profile 4:2:0 Long GOP, VBR 1920 x 1080, 9 Mbps
- Power Requirements
- DC 19.5 V
- PoE++(IEEE802.3bt Type 4 Class 8 compliant) 41.1 V~57.0 V
- Power Consumption - ≦80 W(DC 19.5 V) / ≦71.3 W(PoE++)
- Operating Temperature - 0 °C to 40 °C / 32 °F to 104 °F
- Storage Temperature - -20 °C to +60 °C / -4 °F to +140 °F
- Weight
- Without Lens - 10.14 lbs (4.6 kg)
- With Lens - 13.2 lbs (6 kg)
- Dimensions (WxHxD)
- Body Without Protrusions - Approx. 8.94 x 11.38 x 9.17 inch (Approx. 227 x 289 x 233 mm)
- SELP28135G Zoom Lens - Φ 4 x 6.5 inch (Φ 105 x 162.5 mm)
What's in the Box
- FR7 Camera Body
- FE PZ 28-135mm f/4 G OSS Lens (SELP28135G)
- Remote Commander (RMT-RC1)
- Body Lens Mount cap
- AC Adapter
- Power Cord
- HDMI Cable Clamp
UPC: 027242925236
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Warranty: Sony FR7 Cinema Line Full-Frame PTZ Robotic Camera (With Lens)
AVShop.ca Warranty:
30 Days
Manufacturer's Warranty:
MDR Series Professional Headphones and Accessories: 1 year parts, 90 day labour.
Laser Projectors: 5 years / 12,000 hours
Manufacturer's Warranty will cover parts, labour and return shipping back to you once repaired. Shipping into the service centre is not covered