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Free shipping on most orders over $199!

Shipping & Returns

Thank you for visiting AVShop.ca! We have compiled a resource of information below to provide you with the best shopping experience possible and answer any questions that you may have. If we have missed something, please feel free to call customer service toll-free at 1.866.578.0255.

Ordering:

The advertisements on the Site are invitations to you to make offers to purchase products and services on the Site and are not offers to sell. AVShop.ca's acceptance of an order will be deemed once a shipping notice has been dispatched to you via email, and at which time forms a legally binding contract with Shopstix Inc., the operator of AVShop.ca.

AVShop.ca reserves the right to terminate any order for any reason, including, but not limited to: a) where goods are not available; b) where payment authorization cannot be obtained; or c) in the event of a pricing or product description error. If your order has been terminated due to a pricing mis-print, an opportunity will be made available for you to purchase the product at the correct price.

If you wish to cancel your offer you must notify us in writing before your order has been marked as "Scheduled to Ship" , you can view this in your account. If your order has already shipped, then we unfortunately cannot fulfill your cancellation request.
If you placed your order over the phone, please use the forgot my password link to login to your account.

Price Matching:

If you find a lower price from any other authorized Canadian dealer on an identical product, please let us know. We'll be happy to let you know if we can meet or beat the lower price that you have found.

This offer does not apply to previously purchased items, auctions, refurbished, used, discontinued, special order or out of stock items.

Payments:

All prices appearing on the Website are quoted in Canadian dollars.

AVShop.ca accepts Visa, MasterCard, American Express and PayPal.
Please also ask about Interac Email Money Transfers, Wire Transfers, School Board Purchase Orders, or Leasing options.

See the "Security" section for details on how AVShop.ca protects your information.

Taxes:

Applicable taxes will be added to your order upon checkout. This includes GST or HST for all orders shipping within Canada. AVShop.ca is not responsible for any taxes or duties charged by customs as the result of shipments outside of Canada.

Security:

AVShop.ca utilizes SSL (Secure Socket Layer) technology to encrypt data during the checkout process. Look for the blue colour in the address bar, and the lock icon at the bottom of your browser window to ensure your connection is secure.

AVShop.ca does not collect or store credit card information.

Please see our Privacy Policy for details about the information that we collect for ordering purposes.

Shipping:

In-stock items (those marked with an "In-Stock" indicator) are typically shipped within 24 hours of your order being placed (Monday to Friday excluding holidays). Out-of-stock orders are shipped once the item(s) is back in stock. We will send you a notice once your order has been shipped, which will include a tracking number. Please note that delivery timing will depend on the method of delivery selected at check-out.

Certain items may qualify for free shipping, which consists of a Ground service at the discretion of AVShop.ca. You will also have the opportunity to upgrade from the free shipping offer if you desire. Free Shipping offers apply only to shipments within Canadian provinces, excluding territories and regions deemed "out of bounds" or rural. Restrictions Apply - Click here for details. Insurance for the first $100 is also included for FREE, and additional insurance is available for purchase during check-out.

All items ship from our warehouse located in the Greater Toronto Area. We are also pleased to offer Local Pick-ups from our GTA warehouse for orders placed online!  Once your order is ready to be picked up, you will receive an email notification, including pick up location. Orders may be picked up Monday to Friday 10:30am - 6:30pm. We will hold items for pick-up for 10 business days unless otherwise arranged. After 10 business days, the order will be cancelled. Special Order items not picked up will be charged a minimum 50% restocking fee.

Freight Shipments, all shipments leaving our warehouse on a skid include pre-paid freight to the threshold of the property. Extra charges which are not pre-paid will automatically be billed to your account. These 'extra' charges can include, but are not limited to: liftgate, inside delivery, residential, appointment, 2 man delivery, peir charges, pallet truck, etc.

Any shipments refused or undeliverable will be returned back to AVShop.ca at your expense. Once the package arrives back at our warehouse we will contact you to attempt to re-deliver the order or cancel the order should you wish. This fee is in addition to the shipping fee to send the item to you initially which is non-refundable. 

AVShop.ca will only ship to verified addresses validated either by credit card issuers or PayPal. Shipping to frieght forwarders or redirection of shipments will not be accepted.

Any claim of shipping damage must be made within 5 business days of receipt. 

Returns:

All returned opened items are subject to a maximum 25% restocking fee.

If you are not completely satisfied with your purchase, returns will be accepted for refund, exchange or store credit (less restocking fee & shipping) within 30 days of invoice date.

AVShop.ca will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.

All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.

Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.

Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.

All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.

Warranty:

AVShop.ca is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.